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What is and what does a freight forwarder do? | Spiller Global Logistics

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What is and what does a freight forwarder do?

May 30, 2023 spiller Comments Off

It is common to confuse a freight forwarder with a carrier. Forwarding companies act as agents between customers - those who need to transport goods - and carriers - those who can offer different types of transport: air, sea, rail, or road. So the freight forwarder does not carry out the transfer itself, but instead arranges and coordinates the transport process from one destination to another, both for import and export.

The freight forwarder is the key player in the global supply chain. As the fundamental link between carriers and shippers, the freight forwarder interacts with a wide range of industries and manages a huge amount of data - far more than airlines, shipping lines, or trucking companies.

As experts in transport services, freight forwarders can often offer solutions that are unavailable to a customer who chooses to work independently. A freight forwarder uses established relationships with transport companies to find the most efficient solution for the customer's cargo. Freight forwarders also handle logistics coordination, especially when it comes to international transport.


Why should I choose a forwarding company?

It is extremely important, beneficial, and efficient to work with specialists in the field to handle the transport logistics for you. This can make an extremely important contribution to preventing delays, extra charges, or disruptions in the supply chain.

Freight forwarding companies can offer door-to-door solutions for your goods, saving you from extra work, red tape, customs clearance, warehousing, and more. In addition to time efficiency, such companies will often offer competitive prices and have the experience and know-how to deal with unexpected problems.


The main benefits of using freight forwarding services lie in the following activities:

Coordination of shipments

Transport tracking

Preparing customs and other documents (transport and export) required by regulatory authorities in specific countries

Cargo insurance and claims

Preservation of cargo space according to shipment volume


Risk assessment and management

Management of transport weight

Negotiation of international freight charges and payment methods and more

The freight forwarder is thus the organizational part of the freight transport process. The customer no longer has to worry about knowing the local laws on importing and exporting goods, as shippers are constantly trained and always up to date with the latest changes in laws and regulations.